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Tag: customer service
Business
Dealing with customers in the landscape business
No two customers are the same; there are simple and fussy ones. Nevertheless, they both deserve first-rate customer care to gain their trust and retain their loyalty.
December 17, 2019
Business
TruGreen partners with Brownstein Group for repositioning of the brand
TruGreen, a nationwide lawn care company based in Memphis, Tennessee, has recently partnered with Brownstein Group (BG) an independent marketing communications agency in Philadelphia. BG has been selected as the Brand Strategy and Creative Agency of Record for TruGreen after a nationwide search for a strategic partner that would help the lawn care company grow […]
November 6, 2019
Business
What do homeowners want from lawn service companies?
When you are considering opening any business, you need to understand what your potential audience wants — but that is especially true when you plan to work in a service industry like lawn care.
September 2, 2019
Business
How to: Boosting company growth by utilizing customer satisfaction surveys
Most landscaping companies today have some sort of customer survey system in place that allows clients to give honest and detailed feedback on the services you provide, but once you collect those surveys, what can you do with the information?
August 9, 2019
Business
Irrigation company franchises with Conserva Irrigation to boost growth
AK Irrigation in Columbus, Ohio, is now known as Conserva Irrigation as it works toward reaching its $4 million goal in sales.
July 17, 2019
Business
How to set expectations with new landscaping clients
When setting expectations with new landscaping clients, both parties should know exactly what is being provided and what is being paid. Learn more on TLC.
June 24, 2019
Business
What is VoIP, and why does it matter for landscaping businesses?
For landscaping companies large and small, new innovations in technology can have a major impact on productivity, profit, and successful communication with team members and customers.
May 27, 2019
Business
How (and why) you should be maximizing customer referrals in the spring
Spring is the best time to utilize customer referrals for your landscaping business. Discover how to leverage customer referrals for your business here on TLC.
March 29, 2019
Business
Wrapping up: The final keys to success
During his presentation at this year’s Gulf States Horticultural Expo held in Mobile, Alabama, Tom Grandy, founder of Grandy and Associates, discussed 15 aspects he’s noticed all successful companies have in common.
February 15, 2019
Business
TLC’s top 10 stories of November 2018
From WORX to International, we kept you in the know with some of the top brands in the industry. Take a look back at TLC's Top 10 articles for November 2018.
December 27, 2018
Business
Business bests: Improving your customer service
We’ve talked with landscaping industry experts to give you the scoop on how they create, maintain and enhance their ability to offer top-notch customer service.
November 5, 2018
Business
What services should you include in an interior plantscaping contract?
Check out these details about which services your landscaping business should offer to clients in your interior plantscaping contract.
July 13, 2018
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