Compact construction equipment maker Takeuchi-US has realigned its service department, a move the company says is designed to ensure Takeuchi provides the best possible technical service and warranty support to customers.
As part of the changes, Tom Reichling assumes the Northwest regional service manager position,
Gary Bryan moves to service support manager, and Joe Topia is now Takeuchi’s national service training manager.
Not long after the move involving those three, the company also announced the appointment of Scott Herr as its new Northeast regional service manager. Herr’s responsibilities include service and warranty support for the Northeastern United States and Eastern Canada.
Reichling, in his new position, now oversees service and warranty support for the Midwest to the Northwest (Ohio to Alaska), a territory that also includes Western Canada.
Bryan, as service support manager, now handles all of Takeuchi’s service and warranty for its national accounts (United Rentals, Sunbelt Rentals, Hertz, and Neff Rentals). He will also work with regional service managers when needed.
Topia, meanwhile, as national service training manager, now oversees technical service training for all Takeuchi dealers.
“The service and warranty department is crucial to our success and has always been a strength of our company,” said Mike Ross, director of operations at Takeuchi-US. “These changes better align each employee with the position and responsibilities that maximize our product support experience for our dealers and customers.”