JCB has implemented a “Master Technician” program serving all of its dealerships in North America. The program is designed to provide continuing education and training to JCB service technicians, as well as to recognize those technicians who are at the top of their class.
To be considered for the program, service personnel must be nominated by their dealership and pass an entrance exam. Once those qualifications have been met, participants must pass a series of training programs and hands-on skill challenges with scores of 100 percent. In addition, the initiative includes distance learning classes, JCB systems efficiency testing, Core Product Component Testing and other service-based tests to earn the designation of “Master Technician.”
Rick Papalia, senior vice president of corporate operations for Northland JCB, states, “We feel it is very important for any technician to understand all training opportunities that are available and how they can continue to learn and grow with the company and advance their career. Not only does it provide an opportunity to expand their understanding of the product, but it helps them to keep up with rapidly changing technology, some of which can be quite advanced.”
Papalia says the “Master Tech” program training structure will produce service people across the company’s dealerships who at the highest level. “Most importantly, it will give our service technicians a means to recognize their accomplishments.”
Each year, the best performing master technician in each of JCB’s 12 regions earns a special ring that acknowledges their expertise.
“Service technicians are often the unsung heroes of a dealership, yet they are vital to its success and support of the JCB brand,” says Chris Giorgianni, JCB vice president of product support and government and defense. “That’s why we are proud to introduce this prestigious program to honor those technicians who represent the best of the best in our North American dealer network.”