Tag: customer service: Page 3

Business

NALP lures new members with offer of free training

To attract new members, the National Association of Landscape Professionals (NALP, formerly PLANET) will help landscaping companies get their new technicians “up and running in no more than 15 training days, while promoting professionalism and growing their knowledge base,” a news release from the organization says. NALP says its new Lawn Care Technician Training Program, […]

May 8, 2015

Design-Build

Teaching your customers how to achieve greener grass (Printable, Infographic)

Everyone wore green for St. Patrick’s Day, and since we love green at TLC, we searched deep in the archives for some tips on keeping grass greener. We’ve selected the best tips. If you don’t include mowing in your services, share these tips with your industry contacts. Here’s a one-sheet Greener Grass infographic  you can download & print with the following tips […]

March 18, 2015

Business

(Infographic) The good and bad of social media marketing

Social media can be a crucial element of any business to market to new and existing clients. Landscapers share photos, detailed information and promotions going on at their businesses through social media platforms. However, like everything else, there can be some weaknesses of social media marketing. Here is the good and the bad of social […]

February 9, 2015

Business

Landscaper sees success using business know-how, determination and devotion

Successful landscapers display characteristics that enable them to rise to the top of their industry – drive, determination, devotion, passion – but the right combination of those traits allow some landscapers to truly separate themselves from others. It’s that elusive mix of business know-how and love for the field that has boosted 2015 Landscaper of […]

January 29, 2015

Business

5 technologies to help improve customer service

As a landscaping business, keeping your customers happy needs to be one of your primary goals. Your business will spread as quickly as possible when you have happy customers telling people about you. As a landscaper in this day and age, there are numerous pieces of technology that can help you improve customer service, run […]

January 22, 2015

Business

How to deal with rain delays

This season is starting out exceptionally wet causing project delays and endless rescheduling for almost anyone working outdoors. However, most commercial landscapers don’t let rain slow them down – it’s the nature of the work.

June 4, 2014

Business

10 steps to make your business stand out

As the economy improves, landscapers seem to be popping up all over the country. Whether it’s the mow-and-blow guy down the street or the national chain one block over, landscapers are being forced to find new ways to stand out above the competition.

February 20, 2014

Business

Satisfaction Guaranteed

Sometimes you look at a business owner and wonder about his secrets for success. That isn’t the case with David Adams, owner of Landscape Associates in Aldie, Virginia. Even the most cursory inspection of Adams’s business will give you the answer: He is committed to executing every task at the absolute highest level achievable.

June 20, 2013

Design-Build

Healthy Client Relationships

PLANET, the Professional Landcare Network, recently released a survey showing how clients are willing to spend more money throughout 2013. Overall, clients may be more comfortable diving into a wallet, but this shouldn’t dissuade landscapers from providing proper customer service.

May 2, 2013

Business

Operator Comfort Takes Center Stage

You arrive early on the jobsite, ready to go to work. You open the door on the enclosed cab of your new compact loader and climb in through the roomy opening. You put your coffee in the cup holder. Someone with shorter legs than yours was running the loader yesterday afternoon, so you quickly adjust the seat to fit your larger frame.

February 19, 2013

Business

Beyond Expectations

When David Katz of Elite Landscaping designs a landscape, it’s about creating a space beyond a client’s wildest dreams. Enter the office of Elite Landscaping in Poughkeepsie, New York, and you’re immediately and enthusiastically greeted by the public relations department: a 12-pound, tail-wagging bundle of joy named Emee.

February 5, 2013

Business

Do’s & don’ts of customer service

36 tips from experts to boost client retention. Do you offer your clients the best possible customer service? If not, your competitors will be happy to step in and give it a whirl. The recent recession has presented a good opportunity for landscape owners to take stock of their business practices, instead of using the economic hard times as an excuse for losing customers, says Wayne Volz, president of the landscape business consulting company, Profits Unlimited, in Louisville, Kentucky.

March 9, 2011